TONCU GROUP LLC d/b/a TonAxis
Member Reference Document | Version 1.1 | April 20, 2026
Operating Company
TONCU GROUP LLC
Illinois Limited Liability Company
Doing business as TonAxis
Manager and President:
Andrei Toncu
2413 W Algonquin Rd, Suite 333
Algonquin, IL 60102
Support: support@tonaxis.com
Portal: www.tonaxis.com
What TonAxis Pays
| Tier & Monthly Fee | Maximum Payment (Month 5+) | Example at 75% (Month 4) |
|---|---|---|
| Tier 1 — $9.00/mo | $300.00 | $225.00 |
| Tier 2 — $19.00/mo | $600.00 | $450.00 |
| Tier 3 — $29.00/mo | $1,000.00 | $750.00 |
TonAxis pays a fixed amount only, regardless of the actual financial loss.
Two Qualifying Events
Category A — Platform Account Suspension
72+ continuous hours of suspension on an approved platform.
Approved Platforms:
Uber, Lyft, DoorDash, Instacart, Grubhub, Amazon Flex, Upwork, Fiverr, Freelancer.com, Toptal, Shopify, Etsy, TaskRabbit, Rover
Required Documentation
- Official suspension notice
- Timestamp evidence showing 72+ hours
Does NOT Qualify
- Suspension under 72 hours
- Voluntary account closure
- Fraud or policy violation suspension
- Platform-wide outage
Category B — Employer Payroll Delay
Payroll delay of 5+ business days for W-2 employees only.
Required Documentation
- Pay stub showing scheduled pay date
- Bank statement confirming zero receipt
- Payroll provider or employer confirmation
Does NOT Qualify
- Delay under 5 business days
- Partial payment received
- Self-employed or contractor status
- Late tips, commissions, or bonuses
Eligibility Schedule
| Month | Eligibility % | Tier 2 Example |
|---|---|---|
| Month 1 (Days 0–30) | 0% | $0 |
| Month 2 (Days 31–60) | 25% | $150 |
| Month 3 (Days 61–90) | 50% | $300 |
| Month 4 (Days 91–120) | 75% | $450 |
| Month 5+ (Day 121+) | 100% | $600 |
Eligibility is calculated based on the date the event occurred, not the submission date. Claims must be submitted within 30 calendar days of the event.
How To Submit a Claim
How Claims Are Reviewed
TonAxis uses a binary approval standard. Claims are either approved or denied based strictly on eligibility requirements.
| Risk Score | Review Pathway |
|---|---|
| 0–30 (Low) | Auto review — same business day |
| 31–64 (Standard) | 3–5 business days |
| 65–79 (Manual) | 5–7 business days |
| 80–89 (Enhanced) | 7–10 business days |
| 90–100 (Audit Hold) | Senior review — within 10 business days |
After Approval
- ACH transfer initiated within 24–48 hours
- Funds typically arrive within 1–2 business days
- 12-month cooldown activates after payment initiation
- Maximum one payment per rolling 12-month period
After Denial
- Documentation denials may be corrected and resubmitted within 10 days
- Eligibility denials are final for that event
- Members may dispute decisions through support
Contact Information
Claims Support:
support@tonaxis.com
Member Portal:
www.tonaxis.com/dashboard
TONCU GROUP LLC d/b/a TonAxis
2413 W Algonquin Rd, Suite 333
Algonquin, IL 60102
Manager and President: Andrei Toncu